The thing I am not sure about, is does my imac have this problem because it is OS X, or because its screen resolution is higher than the Win7 PC I am connecting to? Because the only other machine I have to test with is a Win7 laptop whose screen resolutions is less than the Win7 PC I am connecting to. Once the situation is fixed both Microsoft RDC and Jump Desktop work fine, so this does not appear to be a problem with Jump Desktop itself. Blank screen or cursor skipping when using multiple monitors Using multiple monitors in certain topologies can cause issues such as blank screens or the cursor skipping. If I go to and connect via the browser, it works. In this section you'll find troubleshooting guidance for display issues with the Remote Desktop client. Once I do that I can connect from my imac again without issue (until I upgrade OS X again, presumably). Remote Desktop Services session has ended error. The workaround is to then connect with a Win7 laptop whose resolution is less than the PC I am connecting to. I can connect multiple times and it happens every time. At this time the connection freezes and when I move the mouse it starts painting black wherever the mouse moves. The only way to remove this black screen is to close the Remote Desktop app. However, when I close the screen, it leaves it black. When I use the Mac full screen ability (click on the button on the window frame), it does make the app go full screen. Then (I presume) negotiation begins about the screen resolution. But it should not be making menu bars disappear on the other screens. Here are my answers Andy: 1) It is the latest Remote Desktop app 10.3.8 (1747) and the issue still exists. When it happens the initial connection appears to exceed because I can view a corporate warning about connecting to the network (I connect via a VPN). mark the replies as answers If you have feedback for TechNet Subscriber Support, contact. I think it happens because the screen resolution of my imac exceeds that of the PC. Parallels Access or some of the embedded components haven't been granted with the respective permissions in System Preferences of the. When attempting to control a remote Mac through Parallels Access mobile app, it shows a black screen with a spinning wheel. More information: It happens when connecting from my imac to my desktop Win7 PC. Upon connecting to a remote Mac via a web browser, it only shows a blank screen.
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